Make booking
travel effortless

Yes. Ascend can book and manage travel across virtually all major global airlines and routes.

The concierge team is not constrained to a single booking system or inventory source, which allows them to prioritize what best fits the trip rather than what’s easiest to issue.

Your loyalty matters.

You can share frequent flyer numbers and status details, and Ascend will prioritize options that preserve benefits and upgrade eligibility where possible. When choices affect mileage accrual or upgrade priority, those trade-offs are surfaced in advance so you can decide intentionally.

Ascend can source and book nearly any hotel globally, including specific properties or room categories you prefer.

Ascend is also often able to secure strong value on hotels—particularly at premium properties or on suites—through a combination of negotiated rates, preferred relationships, and flexible sourcing. As with flights, the focus is on overall trip value, not just headline price.

The concierge team manages requests such as room type, arrival timing, and special considerations directly with the property, handling the coordination and follow-through on your behalf.

Yes—this is a core strength.

Ascend regularly handles one-way, multi-city, international, and time-sensitive itineraries. Rather than treating each segment independently, the concierge team considers the trip as a whole—connections, buffers, arrival times, and downstream implications—so the itinerary works in practice, not just on paper.

Ascend looks for value across the entire structure of a trip, not just the headline fare.

Depending on the route and timing, this can include identifying upgrade paths where economy or premium economy tickets convert into business or first class at a lower net cost, accessing negotiated or unpublished fares, structuring itineraries creatively, or optimizing how and where tickets are issued.

Similar sourcing approaches are often applied to hotels as well, particularly for longer stays or higher-end properties. When pricing improvements are limited, the concierge team still optimizes for schedule, comfort, and loyalty outcomes.

Savings are not uniform, but they are patterned.

They tend to be more likely when travelers book premium cabins, stay at higher-end hotels, reserve suites rather than standard rooms, travel on shorter notice, or book one-way or multi-city itineraries. These scenarios introduce more variance—and therefore more opportunity for thoughtful sourcing.

Your concierge team sets expectations accordingly for each trip.

Ascend is not limited to a single platform, fare type, or inventory source.

Concierges combine experience with systems that surface opportunities across upgrade availability, fare construction, point-of-sale differences, supplier relationships, and timing. Each itinerary is assessed individually rather than treated as a standard search-and-book transaction.

Price is one input, not the only one.

Ascend prioritizes options that preserve comfort, routing quality, and loyalty benefits whenever possible. When a lower-priced option introduces a trade-off—such as reduced mileage accrual or flexibility—that context is shared clearly so decisions are deliberate rather than reactive.

You send a message—anything from “I need to be in Paris Tuesday morning” to “this flight just cancelled.”

Your concierge team takes responsibility for the entire task: researching options, coordinating components, handling follow-ups, and returning with either a short set of recommendations or a resolved outcome. You don’t manage vendors, tabs, or handoffs—Ascend owns the workflow end to end.

Ascend operates on curation, not exhaustiveness.

Your concierge filters options based on your established preferences—schedule, cabin, comfort, loyalty status, routing tolerance, and overall trip flow—then presents a small number of viable choices. When trade-offs exist, they’re explained clearly so you can decide quickly without second-guessing.

Trips are actively monitored.

When a schedule change, delay, or cancellation occurs, Ascend identifies alternatives and either takes action within your established preferences or presents the best options immediately if approval is needed. The intent is to resolve issues before they ripple across the rest of the trip.

Yes.

Flight changes trigger downstream coordination across hotels and ground transport so the itinerary remains aligned. How this happens follows your onboarding profile: if you’ve asked Ascend to act on your behalf within defined parameters—such as a preferred hotel tier or price range—the team will handle changes automatically. If you prefer to review options, your concierge will present clear alternatives for approval.

The goal is to match action to your decision style without unnecessary back-and-forth.

Technology supports the concierge team behind the scenes.

Internal systems help maintain context across trips, surface opportunities, and reduce manual work. From the traveler’s perspective, the experience remains human and accountable—decisions are made by people, with technology improving speed and consistency.

In most cases, no.

Ascend does not charge routine booking, service, change, or cancellation fees. In a small number of edge cases—such as certain low-cost carriers or complex changes on heavily discounted premium fares—additional handling costs may apply and are surfaced clearly in advance.

Ascend works with travelers who value reliability, discretion, and time over micromanagement.

This includes founders, executives, investors, creatives, and leadership teams—some traveling constantly, others less often, but all wanting confidence that when they do travel, it’s handled properly.

Ascend operates around the clock.

Urgent matters are addressed immediately. For more complex requests, you’ll receive a prompt acknowledgment and a clear timeline for next steps, with updates along the way so you’re never guessing what’s happening.